The notion that listening to your customers voice is important is well entrenched. Companies have long depended on data from customer surveys, captured in structured formats and handled through business intelligence applications, to help point the way to improved customer service, product enhancements and competitor vulnerabilities. You can create Sentiment Analysis questionnaire with Survey Analytics and get the filtered results to your tests.
Sentiment Analysis tool
Sentiment analysis involves classifying opinions in text into categories like "positive" or "negative" often with an implicit category of "neutral". A classic sentiment application would be tracking what your respondents are saying about your product/ service. Survey Analytics gets you the Voice of your Customers.
What is Sentiment Analysis?
It's a technique to detect favorable and unfavorable opinions toward specific subjects (such as organizations and their products) within large numbers of documents offers enormous opportunities for various applications. It would provide powerful functionality for competitive analysis, marketing analysis, and detection of unfavorable rumors for risk management.
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